Question 1

Why should I choose Midtown Collision over other auto body shops in and around Newton, NJ?

Accepted Answer

Midtown Collision uses OEM-focused repair procedures, modern frame and measuring equipment, ADAS calibration tools, and offers a written lifetime warranty on workmanship. The shop has decades of collision-repair experience, clear communication, and documents repairs for both the vehicle owner and the insurer. Many customers from Newton and nearby Sussex County towns choose Midtown because they appreciate the combination of training, equipment, and documentation.

Question 2

Do I have to use the body shop recommended by my insurance company?

Accepted Answer

No. In New Jersey, you have the right to choose your own collision repair facility. Midtown Collision works with all major insurers but ultimately represents you, the vehicle owner, to help ensure the vehicle is repaired correctly with OEM-based standards when possible.

Question 3

Does Midtown Collision follow OEM repair procedures?

Accepted Answer

Yes. Midtown Collision uses OEM repair information as a guide for structural, welding, and refinishing operations whenever possible. The shop relies on modern frame benches, computerized measuring systems, and ADAS calibration equipment to help restore vehicle safety and performance after a collision.

Question 4

Does Midtown Collision handle supplements and hidden damage?

Accepted Answer

Yes. After an initial estimate, Midtown Collision performs a teardown of the damaged area to locate hidden damage. Any additional required repairs are documented and submitted as a supplement to the insurer. This process is normal for modern collision repair and is important for a complete repair, not just cosmetic improvements.